FD
Francois D
1 reviews | Active since Mar 2020
10 Oct 2021, 14:02
Bad service
Hi I'm Francois Daniels my wife passed away on 9th July 2021 we invested some some money in the bank the lady who helped explained to me whats going to happen and what documents they need from me in order to get the money including letter of authority from the master of high court which i did submitted its been more than a month already someone just phoned me to tell me they did get my papers and gave me her email address but now she's not even responding to my emails , but when i went to my local bank spoke to me as if It's not gonna take this long i don't know what to do or where to go for help
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Absa's replyOfficial
11 Oct 2021, 11:35Dear Francois Daniels Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***1. Kind regards,Rezona Louw Group Customer Care
Absa's reply11 Oct 2021, 11:35
Official
Dear Francois Daniels Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***1. Kind regards,Rezona Louw Group Customer Care