wvdw
wendy van der walt

1 reviews | Active since Jul 2013

22 Oct 2015, 11:27

BAD SERVICE

I am fed up with ABSA bank, after numerous calls about my personal loan application and an email asking to be contacted back, once again ABSA just gave my the run around. Three weeks to process and application and still no calls back. I received an sms with my reference number and to contact Natasha Cheche. Yesterday alone I called four times, of which emails were sent to her to call me. the fourth time the consultant put me on hold while he ran to her table. SHE WOULD NOT TAKE MY CALL AND DID NOT CALL ME BACK.<br> while typing out this mail I have been on hold the entire time, still not getting through to her. I then asked to speak to her Supervisor, held on for for then 10 mins only to be transferred to someone that was not her Supervisor, Sugendry Naidoo, who promised her supervisor will contact me.<br> I am confident when I say that will be a miracle if that ever happens.<br> Today am remember why I stopped banking there and grateful I have no accounts there.

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Replies (1)
Absa
Absa's reply22 Oct 2015, 14:07
Official
Hello wendy555,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,