MM
Mandlakazi M

1 reviews | Active since Oct 2015

20 Oct 2015, 10:55

Bad service

I went to Absa this morning to withdraw cash from my account, I know my daily limit is R5000, I need to use more money to pay my other debts and rent which today is the due date, I went to one of the consultants to increase my daily limit only to be told that I am already on the highest and its impossible for the consultant to increase my limit,<br> <br> I will need to swipe my card at pic n pay for a cash back, so I thought let me not be difficult and go to pic n pay, only to be told that they do not have money and absa should stop sending their customers to them for money, they know that they have an agreement but only if they can help, I went back to the bank and asked to speak to the manager who was very busy to speak to me up until I left without being assisted. I still need my money that I worked for to pay my debts why do I need to beg for my own money?????<br> <br> pathetic service indeed, now I know first-hand....

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Replies (1)
Absa
Absa's reply28 Oct 2015, 10:02
Official
Hello mandlakazim,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.

Kind regards

Danzig Boyce
Group Customer Care
Absa Bank Ltd

Best regards,