Bad service

I app**** for a credit card on the 14th October 2015. Accepted the quote & gave the consultant all the necessary documents.I called the call centre this morning to find out the progress.Only to be told about some tier 3 thing etc. When i asked what should now be done the call centre agent then tells me I need to go with my payslip and proof of residence again to the branch. I am a current Absa client and provided all this at the 1st application. Seriously what do I know about tier 3 etc terms that the bank is referring to. why do I need to back with the same documents I gave in the 1st time. If this is what Absa calls service I don't know anymore. Absa will be losing customers very quickly. How much longer does a client have to wait???