Bad service

After several phone calls, on my account, following the advice of a consultant, sending emails, I am still stuck with the problem. Currently, I am oversee and I can't access my online banking. Last week I had the same problem, twice, and a consultant resolved the issue while She was talking to me. This week, the same happened again. I phoned Absa customer care, spoke to a consultant who said that he can't resolve the issue because of a notification on the system and advised me to send one of my relatives to an Absa branch with an email stating my problem and that I give them permission to solve this issue just to get informed by my relatives that the consultant at the branch said they can't do anything for me. I need to call the customer again and try solving it. How is it possible to be send back and forth between consultants and still have exactly the same problem?! Unacceptable! To make things worse, I pay International fees every single time I speak to a consultant!!!