bad service

Good Morning,

I'm writing this e-mail with so much disappointment regarding to the service that I've received in the past month up to date. i wanted to open a Salon on the 1st of July 2019. In Mid June i app**** for space to rent at Dawn Park Shopping Mall, this was declined because of the CODE 'G' that was supp**** ABSA bank to the Landlord. On the 24th I contacted various departments of ABSA which they advised me to contact my branch, Carnival Mall. i must say and mention that the staff at your head office were extremely helpful. I went to my branch on the 28th spoke to a lady by the name of Michelle Bolton, she recommended that i must call her the 1st week of July 2019. I called her on the 5th, we made an appointment for Saturday the 6th. i went to the branch she saw me and asked me if I brought all the requested documents, which I did. whilst waiting there were about +-6 clients and I was going to the next client she was going to attend. There was a lady that just came and stood at her coming straight from the tellers, pushed in the queue and Michelle attended her without even telling her there's a queue, it was a mess clients were complaining shouting at the lady and Michelle didn't even said a word to defuse the situation, i just left without being attended to as I was already late for my next appointment. on the 8th of July at 6:23 AM I sent her an email regarding Saturdays drama and requested her to attend to my query and emailed her all the documents that i was supposed to give to her on Saturday, as i couldn't go the branch as I was in the Vaal Triangle. I got a shock of my life she she responded to my email that she CANNOT remember what were the documents for and what was the query??????????? wow!!!****e you for real. her email reads: Hi Ruth, I'm not working on Saturday(talking about the coming Saturday?????) what did you want to do again i hit a blank''''''. I HAVE WORKED FOR FNB FOR 15 YEARS FROM A FRONT OFFICE STAFF TO AN INTERNAL AUDITOR, I HAVE NEVER EVER SEEN OR HEARD ANYONE TELLING A CLIENT STRAIGHT THAT THEY HIT A BLANK, THEY CANNOT REMEMBER WHAT THE QUERY WAS!!!!!!!!!!. I called her immediately then she PROMISED AGAIN!!! to call me later that day on the 8th, I WAITED. On Thursday the 11th, I decided to call her and then she told me that her Manager Mariette was supposed to call me as she has never dealt with such a query before she doesn't know who to call, she asked me to give her the telephone number for Bank Codes department?????!!!!!! it this real. I requested to speak to Mariette, who requested me to send her the email that has the TPN Report and all other docs, i did the same day. She said she will come back to me on Tuesday as she will not be at the branch, she will return on Tuesday. On Monday I was at the branch to deposit cash, the Receptionist asked if my query was sorted and i told her that Mariette was handling it and I asked her if Mariette was in and she said she is in the branch where as per our tel-con she said WILL NOT BE IN THE BRANCH SHE WILL BE BACK ON TUESDAY!!!!!.

UP UNTIL TODAY SHE HAS NEVER, NEVER CALLED EVEN ONCE, I'M STILL STUCK QUERY A CODE G IN MY ACCOUNT AND NOBODY IS ACCOUNTABLE FOR........ I DID NOT OPEN THE SALON, I'M STUCK WITH THE PRODUCTS AND THE SALON FURNITURE...... WHAT A BAD EXPERIENCE