Bad service

After depositing the full outstanding balance on my credit card, I received the normal SMS recognizing the payment, but reflecting O available balance. On checking my online credit card account I noticed that an amount had been transferred to a visa account. I called stop card and got through to a Mapaseka Melapo. I requested that my card be stopped due to irregular activity on it. She asked what the problem was, and I told her. She advised that Absa were changing to Visa!!. However she still cancelled the card. Surely Absa have a way of putting the card on hold to resolve the problem they have caused as in this case?? Before cancelling it. Beside having to change all the stop orders on the card, Absa will probably try to charge me for the new card