Bad service
My husband app**** for an account with ABSA last tuesday, 2 July, sent in all the supporting documents the same day. The next day the consultant emailed for another document which we sent. She then phoned him to confirm what account he wanted and hung up before he could ask what happens next and how does he get his card etc. We have emailed her multiple times since then with no feedback. No one has contacted him regarding this account or what to do from here. He urgently needs an account for his new job.
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
08 Jul 2019, 13:47Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Best regards,
Absa's reply08 Jul 2019, 13:47
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Best regards,
Absa's replyOfficial
08 Jul 2019, 13:47Dear Shirleen Your complaint reference number is C-***0. Progress will be provided within the next 2 working days. Please feel free to contact me on ***, alternatively you can email me at *** if you are unable to get hold of me telephonically.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Best regards,
Absa's reply08 Jul 2019, 13:47
Official
Dear Shirleen Your complaint reference number is C-***0. Progress will be provided within the next 2 working days. Please feel free to contact me on ***, alternatively you can email me at *** if you are unable to get hold of me telephonically.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Best regards,
's updateReviewer Update
19 Jul 2019, 08:07Good Day,
the problem was finally resolved and the account opened.
But now the account has the incorrect 1st name. All his documents, ID, proof of address etc. has his name correctly as Steve .... How is it that the account is opened with his name as Steven?
the problem was finally resolved and the account opened.
But now the account has the incorrect 1st name. All his documents, ID, proof of address etc. has his name correctly as Steve .... How is it that the account is opened with his name as Steven?
's update19 Jul 2019, 08:07
Reviewer Update
Good Day,
the problem was finally resolved and the account opened.
But now the account has the incorrect 1st name. All his documents, ID, proof of address etc. has his name correctly as Steve .... How is it that the account is opened with his name as Steven?
the problem was finally resolved and the account opened.
But now the account has the incorrect 1st name. All his documents, ID, proof of address etc. has his name correctly as Steve .... How is it that the account is opened with his name as Steven?