Bad Service

I'm not happy with Absa Bank(Claremont & Rondebosch branches).. Went into the branch on 25/06/2019 just to change my access account and almost spent an hour just to hear the account needed to be FICA (How did they then open my account without documents?) Provided them with the necessary documents and was to go back the next day after I spoke to the branch manager of Claremont ( Felicia Taylor) who called me the morning and promised the manager from Rondebosch branch will be waiting to see me 13:15 & 13:30 and a consultant told me the manager will be with me shortly. To my surprise after waiting 10 minutes he said a lady at enquiries (Fatima) will assist me. Fatima told me the manager went to a meeting. It was just to be a simple access account change and then I spent 40 minutes there because a new card had to be issued no all my beneficiaries details is gone. Was told it will be back within 48 hours. My petrol I had to drive out two days in a row for this service. It's not on.