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dehan S

1 reviews | Active since Nov 2014

04 Oct 2015, 18:12

Bad Service

on 1 October 2015 I went to ABSA Bank in Clanwilliam to make use of their Internet Banking. They told me that they do not have that kind of facility. I then requested them to make use of one of their computers, as there was one available on the floor because I really needed to make use of the Internet. The lady at enquiries then phoned their manager but he/she also refused. they then advice me to make use of an Internet Cafe nearby. I did not feel happy about this, as the banks themselves advice us not to make use of such places as the risk is to high. When I got to the Internet Cafe the guy also advise me not to do my internet banking there as the risk to be hacked is too high. <br> This kind of service is unacceptable!<br> I once needed to do some changes on the internet at Standard Bank in Clanwilliam, where they assist me without hesitation.

0
Replies (1)
Absa
Absa's reply05 Oct 2015, 12:03
Official
Hello Swannie20,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd