Bad Service

On the 14 March we called Absa and told them we want to put 100 000 and try to reduce the instament. We got the banking details and ref later the day.

The conversation with the consultant was we need the installment reduce by the 20 of this month going forward. We were told as soon as the money is deposited we must call after 2 days as they cannot reduce the installment till the money is in their account.

We did call after 2 days and to our surprise we were told we late for the debit order date as it has run, but this was never told before we deposited the funds. Also what I found so strange there wasn't even a thank you message for the payment.

We received an sms from absa stating our request has been successfully processed. We called to confirm the message, nope they can only do the changes after the 22.

We request to speak to supervisor till now no call received from the supervisor as this is an inconvenience to our budget.

Very dissatisfied with the service received from Absa car finance including their stuff and the fact that not all calls are recorded as they stipulate.