Bad service

My complaint is about the absa bank inside centurion mall. Their service is pathetic!!! I found 8 people waiting to be assisted at customer service, only 2 people working and others lazing around. One of the consultant said it's her job and she is on lunch, we asked for the manager and they said he/she is busy, and that was 30min ago!!! This Absa knows nothing about customer service and something needs to be done, they don't even have name tags so we can complain about the people who claim to give service!!!!