Bad service

Yoh got insulted by the consultant (Nomsa) on Saturday in front of my son .She called me a lie and in our Language she said ngiyamnyanyisa and Iam there to spoil her So I ask to speak to the Manager and she told the other consultant (Pitsi) she is too busy I must write a note and she will contact me.

In December I went to open an account for my son and they told me that he has domant account I must go to customer service ,when I got the because it was empty and the was available consultant I went straight to her for more information and thats when she asked me who called to come to her desk I must seat down so went to seat and after few second she called me.

So I gave her document and informed that I want activate my son's domant account. She told the process takes 48hours I should come back with the same document after 48 hours and she let me signed some document.

On the 19th December I went back and Mariette assist me.I told her that Nomsa said I must come back after 48hours thats when Mariette informed me Nomsa didn't do anything and she issued a card for me and I ask her she needs proof of address because I had it with me and she said No. My son tried to use the card but it had a massage that fica documents must be submitted that when I decided to go to the branch again 02/02/2019.Consultant Pitsi assisted me and I told her the whole story ,bad enough for me Nomsa was sitting next to her and she over head our conversation and started insulting me.The worse part she got to a point when she said to me So I think white people are better than her . Thats when I told her to stop because I was there for that and I will never say those kind of words.

I am very angry and furious how she treated me in front of my Son.