Bad service

ABSA created a Journal debit on my savings account without making contact with me or to confirm the transaction. This has created a problem for me as the funds debited are meant for my dad who is ill and unemployed. I have tried to speak to the technician and they take me from pillar to post, with one telling me that they will not reverse the transaction.

This kind of service is very poor and leaves a bad taste on a customer's mouth. I would not have known about it if I did not have internet banking, because there is no notification to this effect as well considering that cyber ********* are at rive.

I just want the money paid into the savings account so that I can look after my dad.