BAD SERVICE!

I had a vehicle finance with Absa. My account was paid up on the 18th of November but it shill appears under my credit profile. I called their contact centre on ********** 669 and was given the following contacts ********** 113/4123 which is never answered. I then decided to send an email(on the 12th of december 2018) since i could not get help telephonically, i got a response that my case has been given to a consultant who will contact me in a short while. Till today the 19th/12/2018 i am still waiting for that call. I also sent 2 follow-up emails, still no one has contacted me and this account still reflects under my credit profile. This is really affecting me. how am i supposed to get credit elsewhere when i still have this hanging under my profile. It's very funny how, when you take up credit, it doesn't even take a month to report but once you pay off your debt it takes more than a month for it to be reported as paid up. This is definitely not on.