Bad service

To whom it may concern.

I tried to add my Absa credit card to the Samsung Pay app on my Samsung Galaxy S8. Every time I received an error message “Card not supported”. I contacted Samsung a few times and they could not help me, but confirm that all the Credit cards from Absa is supported. They told me to contact Absa. I contacted Absa and was transferred to 5 different departments. The call was more than a hour! Absa could not help me, but promise to call me back. I never received a call. Absa also confirm that my credit card is supported. This is unacceptable. The consultants at Absa do not have knowledge of their own products!

Please help to sort out the problem.