Bad service

I app**** for a building loan online, somebody from ABSA phoned me and arranged a date adn time for mr Waldeck to contact me to discuss what I had to do. Mr Waldeck did not phone me at the appointed time, in fact I had to phone absa home loans twice before he got back to me more than 24hrs after the original date. I submitted all the documents mt Waldeck informed me he resubmitted since some of the things where not right on the 3rd of September, on the 11th of September I sent an e-mail to mr Waldeck enquiring about the status of the application, he never responded. A week later I phoned him on the 17th of September, he took my telephone nr and the reference nr for the loan from me and told me he would phone me back, at 3pm I tried to phone him as he had not gotten back to me. I got no answer from his office nr. Today on the 21st of September I tried again, and againno answer