AN
Andiswa N
1 reviews | Active since Aug 2014
16 Sept 2018, 07:55
BAD SERVICE
Hi My husband and I made a diposit to a wrong account number and we have opened a case to the police and we did all that was required by Absa 3 weeks ago and the money has not been returned till today, they are saying the matter it is with their Head office. Is that how you treat your clients? They have a VERY BAD customer service. We shouldn’t wait this long.
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
17 Sept 2018, 14:31Dear Andiswa
Thank you for bringing this matter to our attention.
We sincerely apologise on any inconvenience caused.
Kindly provide our office with a id number or account number to ensure effective investigation and feedback
Regards
Daphne Le Grange
Best regards,
Absa's reply17 Sept 2018, 14:31
Official
Dear Andiswa
Thank you for bringing this matter to our attention.
We sincerely apologise on any inconvenience caused.
Kindly provide our office with a id number or account number to ensure effective investigation and feedback
Regards
Daphne Le Grange
Best regards,
AN
Andiswa N's updateReviewer Update
18 Sept 2018, 19:28Hi thank you for your response , the account number is ********** 262. The owner said he asked the bank to reverse it and said that he is waiting for the bank to reverse it for him ,I hope it will be reversed back to us since I have put the matter in your hands.
AN
Andiswa N's update18 Sept 2018, 19:28
Reviewer Update
Hi thank you for your response , the account number is ********** 262. The owner said he asked the bank to reverse it and said that he is waiting for the bank to reverse it for him ,I hope it will be reversed back to us since I have put the matter in your hands.
AN
Andiswa N's updateReviewer Update
21 Sept 2018, 11:52Hi can I please get an update atleast
AN
Andiswa N's update21 Sept 2018, 11:52
Reviewer Update
Hi can I please get an update atleast