TM
Thami M
1 reviews | Active since Nov 2016
04 Sept 2018, 13:57
Bad service
On Saturday August 25 2018 I redeemed my sons rewards as per sms received then i tried to used them in Derbonars but to my surprise the voucher said it was expired then on Monday 27 i reported to absa call center they said the matter would be resolved within 48 hours then they send me an sms for the new voucher it did not happened and today 04 September i phoned them again the lady told the was nothing they have done in head officer about it and she is going to resend the complain again after a week bad bad service bakwethu.
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
04 Sept 2018, 17:00Dear Client
Thank you for bringing this matter to our attention. Kindly provide me with your ID number (send privately) in order for me to investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply04 Sept 2018, 17:00
Official
Dear Client
Thank you for bringing this matter to our attention. Kindly provide me with your ID number (send privately) in order for me to investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
TM
Thami M's updateReviewer Update
05 Sept 2018, 07:25*** that is my sons ID NO.
TM
Thami M's update05 Sept 2018, 07:25
Reviewer Update
*** that is my sons ID NO.