Bad service

Over two weeks ago i contacted and spoken to Amanda she promised me to go speak to a lady called Primrose and they will call me back. More than two weeks im still waiting.. i contacted again and spoke to another gentlemen he checked and took all my details because his supervisor was not available and im also waiting.. the nrs ********** 259/79 keeps engaged from morning till night.. and if you do get through you get put on hold for 30mins