Bad service

It has been more then a week ago my car was paid in full. As reqesuted you asked me the nearest bank that was Absa Hercules van der Hoff road Pretoria gardens I have been calling since Tuesday and till date I did not receive my car papers nor were they delivered to my home address . Everyday if I call Absa Hercules they do not know anything about my car papers and keep transferring me to enqeuris. I need to know were my car papers is. If not any feedback nor my car papers by Friday I will be taking this to hello Peter and social media with all emails and phone calls made to Absa enqeuring about my car papers and that I still don't have any feedback nor clue were my car papers is nor did Absa Hercules call me confirming collection in this 5 working days already nor delivered to my home address.