Bad service

absa bank is holding my money hostage

I closed my flexi account and opened transact savings account at Absa in Ghandi square JHB .I received confirmation and a card , this morning I went to withdraw but I could get my money, I went to the Branch before work and I was assisted by another lady at the statement counter , she told me that the card I was given its problematic and I was not supposed to have been given that card.All clients who are given those cards are having the same problem. She did something on the computer and said I must go try and withdraw still nothing , now im getting upset and late for work, I told her ill come lunch time. I went Lunch time and the lady called the Branch manager who was so laid back , she checked and did something on the system and sent me back to ATM , still nothing was working .I was not very irate and inconvenienced, its month end and I have BILLS to pay but no one saw the sense of urgency. I went back and the manager was called who admitted that those red cards are a problem and I was not supposed to have bee given that card and should they do a new card for me I will be charged, I asked her why should I be charged and how is it my fault that an *********** consultant gave me a card that is not working .She then asked the lady to call Head office and then she walked away with no care in the world about my frustration. The lady helping me called Head office that was not answering their lines , my whole hour ended at Absa and I had to leave yet again because I was on Lunch. I still don't have money even now , not even money for transport because my money is being held hostage by Absa .I have never been so frustrated , I owe people money so I should tell them that Absa gave me a card that doesn't work so I cant pay you .mxm