bad service

Absa helped me Transfere money at 14:50 to a guy who sells Trailers by the name of Mr Maluleke through Absa bank the next day decided to change my minds and reverse the money back to my Absa Account. went back early in the morning at 10:00 to request for absa to reverse the money they gave me documents to complete and promised the money will be reversed i waited after i waited for 10 days i was informed to deal with the client directly as the money has already cleared into the clients FNB account.

tried dealing with the client but to no luck till today and now he tells me to deal with Absa, this matter started on the 07th June and from my understanding Absa could have reverse the money as i reported within 7 days

please can i get someone to help me as im on pension and need my money of R16000. 00, thanks

how can i get this money back cause i feel absa didnt follow procedure to return the money back to my account