KK
Kabelo K
1 reviews | Active since Aug 2016
20 Jun 2018, 10:17
Bad service
On Friday the 15th I went to ABSA Centurion branch,was advised that my FICA documents on my business account are needed which I had with me,told me only the business consultant can assist me,the lady did a card replacement for me and assured me that my account will b working for this month I can attend to updating my FICA docs when I have time,now I have a huge situation,my account is placed on hold and I have to send money for materials,is this the kind of treatment your consultants give to clients?
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
20 Jun 2018, 15:33Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply20 Jun 2018, 15:33
Official
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
KK
Kabelo K's updateReviewer Update
20 Jun 2018, 16:57Account number is ***
KK
Kabelo K's update20 Jun 2018, 16:57
Reviewer Update
Account number is ***
Absa's replyOfficial
25 Jun 2018, 23:15Thank you case will be logged
Best regards,
Absa's reply25 Jun 2018, 23:15
Official
Thank you case will be logged
Best regards,