Bad service

I opened a cheque account online and got a message a consultant will contact me shortly to confirm the account. Waited till late then desided to phone them so Gosi helped me was very rude on the phone and then said my security questions blocked me they don't have my new information I just loaded today on the system the have years agos information and off course I gave them my new information ℹ loaded and that apparently blocked and now he couldn't help me even though I gave him the old information what a headache just to open an account. Really bad