Bad Service!

I have been a client with Absa for 17 years now and for the 1st time ever I was a victim of such kind of *****. My debit card was cloned and a big sum of money was ****** out of my Savings Account. Never knew a debit card can be cloned. These ********** transactions was picked up by Absa ***** department on 26 Mar 2018 and they informed me about it. A ***** case was opened and on 28 Mar 2018 I received the following sms: 'Acknowledge receipt of your debit card claim - Ref: ********** Busy with investigation, feedback within 5 working days'. Today is the 10 working day after receiving that sms. Still no word from Absa. I tried to follow up on the case by calling the ***** Department earlier this week. I was given investigators telephone nrs to call directly to follow up but when you call, you get no answer on the other side or they tell you they are not assign to your case. You entrust your money with a bank and this is what you get? I have been ****** of my salary and it's been 3 weeks now since the incident and still no feedback. How does Absa expect people to survive without your monthly salary which is your only income? Totally unacceptable!