Bad Service

Received such pathetic service from Absa I direct. Submitted a hail claim on 12/03/2018, was promised a call back within 48hrs. I then received a call on 16/03/2018 requesting that I take my car for assessment on the 19th to Auto Pristine. I enquired if Auto Pristine was approved service provider for Hyundai but the lady wasnt sure. I requested that someone come back to me before I can take the vehicle in. No response from Absa, I then called them back on the 27th to enquire why I haven't received a response, only then did they get an assessor to contact me. Claim was only approved today and I'm now being told that it takes 7-10 for repairs. I specifically requested that the vehicle be booked in from last week as I'm on leave. Consultants and manager are ***********, forever looking to blame clients for delay. I'm now left without transport when I return to work next week. How sad that they take our money but can't provide professional service.