Bad service
I am so frustrated with Absa right now. Why do we bank with you if our money is not safe. I am getting NAEDO debit orders in my account. They don’t reflect on my debit orders on the online banking app and therefore I can’t reverse them. I am told to go into the branch to wait in the que for an hour to reverse a debit order. Y am I paying for online banking if it’s useless. If all the other banks can do it y can’t Absa provide the same service. Bad service indeed.
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Absa's replyOfficial
28 Feb 2018, 11:18Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Also advise of the amount to be reversed.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply28 Feb 2018, 11:18
Official
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Also advise of the amount to be reversed.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,