bad service

i bought a house from an estate agent a year ago and the house is still not registered in my name,the estate agent,transferring agents are all waiting on Absa to give them the contract.Absa wont tell me who is dealing with the contract,It has been a year now and nothing is moving,i was given a new contract on the 31 January and till today the is no movement. No one at Absa knows what is happening. Is this even possible?