BAD SERVICE!

Good Day My younger sister emailed Absa, a credit officer to be exact by the name of Nolubabalo Sohaba, ********** . She called to make arrangement to lower her monthly instalment for her student loan but was told that they cannot be reduced & if she is facing financial constraints, her account will be handed to legal and get blacklisted!!!! I called her to verify the info she told my sister and she indeed verified & furthermore stated my sister is not currently a student! Funny because the email my sister sent to her clearly states that she is a PHD student at the University of Cape Town, her student number is also on the email, KMNMAL002! How ruthless is ABSA! This is an excellent student who is even studying her PHD, she enquires about making payment arrangements & she is told she can't and that she will be blacklisted!!!!!! This is really disappointing and rather ruthless! Are people not allowed to make payment arrangements?????????????? An excellent PHD student is told she will be blacklisted??? Really????????????????

Please kindly respond urgently to this matter ABSA! It's insane!

Kind Regards