Bad Service

My friend and I have a account with absa which is a 32 days notice club account. The account needs FICA and yesterday we visited Absa Branch OR Tambo where we were assisted by Jeffrey Ndou who's in the customer service but told us he is a Supervisor. He refused to help us as we were from Soweto drove to OR Tambo because we know they open on Sundays, we need to FICA our account so we can start with 2018 savings and we needed to withdraw some funds. He refused to take the FICA documents we brought and said our account is a business account and the only business consultant to assist us is in Jabulani Mall. We arrived at OR by 07:43 and we were attended at 10h00 to only be rejected and receive poor service from the staff. He treated us like suspicious *********. Little did he know that we actually are former absa staff members from the maponya branch. We opened the account ourselves when we were still working at Absa Maponya Branch and we know we opened a 32 days notice account.

We demand a written apology from Jeffrey Ndou for wasting our time and money to travel that far and receive such horrible service. We will get our account FICA'd and close it. We have no interest in dealing with such a bank.