bad service

I went to absa in Viking park to update my FICA documents. After 3 days of waiting for my card to be activated when I called they say they notice my surname is different. I told them someone could have committed ***** on my account and they would have not know. Then I was told to bring back my marriage certificate which I did the Monday and just to upload this took the lady almost 2hrs I was beyond angery. then to top it when I asked to see manager I was told only the next day and the consultant in charge can only help me after 3 other people (telling me this after I waited 2 hours). shooooo. I still can't use my card cause problem has still not been fixed.