BAD SERVICE

On or around the 2017/10/11 3:39 PM i went in to a Centurion branch to report that a cash send transaction that i sent to someone was not successful and the person ended up not getting the money. Absa then checked on the system and confirmed that the machine that was used to withdraw this cash did not dispense the money. It was on the same date that i was told that this R250 would be credited beck into my account within 24 hours from that time. It is now 6 days later yet no money has been credited. I have again took it upon myself to make a follow up with Absa via email on the 16 Oct without any response except the automated response with ref: Case # ********** 3: Re: 40-9 **********

Please credit this amount back to the account urgently as one of your staff members confirmed that this would happen within 24 hours from the 11 Oct 2017.

Thank you,

Siya. ********** 646