Bad service

Received very bad service from absa from the branches to credit card division and the ***** department. It seem no one can assist us to close a ********** card that is stil active from July 2019 to present, almost 60 transaction went through again after previous transaction was reversed on the credit card account and the ***** cases was closed. No one ever phone or give feedback about what is going on. 3 months and the ********** card is still active