Bad Service

I have contact the Customer Care on the 11 September 17 advising that I wasn't aware that my vehicle account is in arrears as I am not the one using or paying for it but my husband is and that he was involved in an accident of which the car is currently being repaired. The consultant then said I must send an email to ********** of which I did on the 12 September 17.

I have been receiving calls from the Collections Department and I told them I was awaiting feedback from the Legal or Reconstructing Department. I received a call this morning from Rachel who told me that my request has been declined, when I asked what was the reason she said I need to pay for the August bill. I advised her that I am in no condition to make any payments, hence, I sent a request through and still need to pay excess of which I don't have.

I also asked her which Department must I address my matter with and provide me with the correct email address. She said I must send the to the same email address, and I must note that they don't deal with cars that have been in an accident. I asked her why must I resend the documents as she already has them? She was very rude and clearly takes pleasure telling clients that she can't help them. I don't think she deserves to be dealing with clients, you can listen to a call recording if you wish.

As a client I feel my request isn't being met and my creditor who has financed two of my cars already doesn't have competent staff to handle such matters. I am aware that non payment leads to being listed on ITC and gives a negative credit scoring. I didn't intend for this to happen and if you can check my payment history and my relationship with you, I wouldn't jeopardize it like this.

Now I need to know where I stand because I still must source out funds for excess and to make arrangements with you if that option is still open or will you be repossessing the car and if you do what is expected of me.

Please feel free to get an agent that is willing to assist and not give me attitude because they feel their lives are so great they don't have any problems!!.

Regards Nono