Bad service

The manager working at absa clearwater mall on Sunday 16 August 2015 (could not get her name) was so rude. I went there to ask to obtain money from my 32 days notice account (at the usual penalty fee) and she refused saying money from 32 days can't be released immediately unless it is an emergency - apparently losing a job does not count. This is unacceptable especially since other absa banks allow the release of the money at a penalty fee. If this isn't the case then absa should manage itself better!