Bad service

I handed all the documents for my father in law's estate to them on the 26th of March 2014. I personally changed all the debit orders, rent agreement and paid all the accounts. <br> Absa had to do the following:<br> - Open an account in the name of the estate,<br> - Transfer his Absa and Old Mutual investments to that account<br> - Place the neccessary adverti*****ts<br> - Obtain tax clearance (he wasn't registered because his income was to low)<br> - Submit a liquidation and distribution account to the Master<br> I complained about the bad service on the 18th of May 2015, and immediately received an apology. The last I heard from them was on the 22nd of June 2015 where they attached a letter from old Mutual informing Absa that the funds would only be paid out in 5 working days. Absa informed me that I would be advised as soon as they receive a response. My poor mother in law has been waiting so long for her money. Due to the simplicity of this estate, it should have been finalised a long time ago. This bad service has caused me a lot of anger and frustration and I will definitely advise everybody not to use ABSA as the executor of their estate.