Bad service

I have been to ABSA to get my internet banking set up, and was told that beneficiary is easy to load, and I could do it. I went home and constantly have problems loading. I tried calling, and the phone is ringing non stop. I send mail and they send message with reference that they will contact me. Still nothing and still waiting days down the line. Service is ridiculous. It is terrible how we have to queue forever in the banks and get no proper help ever. Telephone services is even worst, and they will probably tell me to go to the branch again..