lM
laiza M
1 reviews | Active since Apr 2020
22 Apr 2020, 07:37
BAD SERVICE
Ever since I use ABSA bank is giving me a headache, I lost all my devices due to house break in, I went to 2 different ABSA branches with no help.Yesterday I went to Ga rankuwa branch and spoke to 2 consultants to assist with my internet banking but they could not help me,Lebogang and Tebogo kept me for 2 hours in the branch for nothing, I called the 086 online banking number that was put on hold for 10 minutes before they could answer the phone but the consultant by the name of Sayeed was also rude and shouting at me.Am under lockdown with no internet banking, cellphone banking or ABSA app, can you imagine the struggle.The consultants are ***********.
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Replies (2)
Absa's replyOfficial
22 Apr 2020, 10:56Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply22 Apr 2020, 10:56
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
lM
laiza M's updateReviewer Update
22 Apr 2020, 13:48Thank you so much to Nthabiseng Sibande who was able to assist me regarding my query this morning, I am now able to log in to my internet banking.I just wish we have people like you as Customer care consultants at our branches.Thank you once more
lM
laiza M's update22 Apr 2020, 13:48
Reviewer Update
Thank you so much to Nthabiseng Sibande who was able to assist me regarding my query this morning, I am now able to log in to my internet banking.I just wish we have people like you as Customer care consultants at our branches.Thank you once more