BAD SERVICE

OUR GEYSER BURST ABSA FIX THIS THE SAME DAY,AFTERWARD IVE BEEN STRUGGELING FOR ABSA TO ASSIST IN FIXING THE CEILING WERE THE GEYSWER LEAKED ,EVENTUALLY THEY SEND OUT AN ASSESOR JAN KLEYNHANS AFTERWARDS NO ONE FOLLOWED UP I PHONED ABSA TODAY I SPOKE TO JOY NEHLOMAKULU THE CLAIMS ADVISOR AND SHE SAID ABSA WILL NOT BE FIXING MY CEILING BECASUE THERE WAS PRIOR DAMAGES I EXPLAIN TO HER THIS IS UNTRUE THERE WAS NOTHING WRONG WITH THAT CEILIG PRIOR SHE SAID ABSA WILL ONLY BE PAYING OUT R2500 AND WE NEED TO FIX THIS ,THIS IS VERY BAD WE HAVE BEEN LOYAL CUSTOMERS FOR OVER 20YEARS AND NOW THIS I NEED URGENT FEEDBACK HERE