AM
Andile M
1 reviews | Active since Apr 2021
08 Mar 2024, 13:51
Bad service
Your absa chat wallet is a waste of people’s time why would you create something that doesn’t work and leave out something that did work in the first place!! This is gonna make you lose customers!! And your customer services at your ABSA branch is the worse instead of giving a solution for this issue your guys have create seems like I’m the problem now when I’m seeking help and this is why I left this bank and after this I’m pretty sure the rest of my family will also move cause this ain’t it!!
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
08 Mar 2024, 14:43Dear Andile Msimango Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards,Group Customer CareRezona Louw
Absa's reply08 Mar 2024, 14:43
Official
Dear Andile Msimango Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards,Group Customer CareRezona Louw
Absa's replyOfficial
11 Mar 2024, 12:04Dear Andile Msimango
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***5.
Kindly advise our office before the close of business on 11 March 2024 about the issues you have with the ChatWallet, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***5.
Kindly advise our office before the close of business on 11 March 2024 about the issues you have with the ChatWallet, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa's reply11 Mar 2024, 12:04
Official
Dear Andile Msimango
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***5.
Kindly advise our office before the close of business on 11 March 2024 about the issues you have with the ChatWallet, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***5.
Kindly advise our office before the close of business on 11 March 2024 about the issues you have with the ChatWallet, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***