Bad service

Bad service that my mother received from absa in evaton mall that was given by Evodia Tladi. My mother went into the branch to request a stop on a debit order and she was advised by Evodia Tladi that she can only stop a debt order on a absa app and there is nothing she assist her with . So my poor mother left the branch by the way she does not have a smart phone to do this. I was waiting for my mother outside when she came out of the branch and told me that she was not assisted I was so mad and we marched back into the branch and demanded assistance. By the way when got to Evodia Tladi she still told me the same thing and I told there is no way that a bank as big as Absa cannot with stopping a debt order. So she called customers service to assist with stopping the debt order and where was busy calling customer care she did not even what she was doing. Customer care agent is the advised us of a temporary stop of the debt order and she stopped the debt order. What makes angry is the fact that she did not even call customer care the first time my mother went to her for assistance. Whether the is temporary stop or not she did assist my mother properly. Imagine a 78 year going back home without assistance. What I also don't understand is that absa customers that don't have smart phones cannot be assisted at a brach. Absa please teach ur consultants customer service. Thank you.