Bad service
My name is Frazer Mokonopi, on the 29 Feb 2020 my car was taken by the bank due to lack of payment, fine now its August 2020 ive been requesting settlement letter for the bank but nothing is been happening i tried to call and sent numerus email but no one is getting back to me. Its frustrating because i want to get my name in good books but now they blame Covid19.
I am not happy with Absa finance vehicle and their legal department to take so long to mail me the Settlement letter.
My number is ***
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Absa's replyOfficial
11 Aug 2020, 14:20Dear Fraser Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***7. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Absa's reply11 Aug 2020, 14:20
Official
Dear Fraser Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***7. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care