Bad Service

Hi<br> I recently opened a Cheque account with Absa. I did it online as it is quite convenient. When my card arrive I follow the steps in order to get my PIN, but could not get my PIN and had to go and stand in the queue at a branch. The I opened a credit card account 2 weeks ago and still don't have my cards. When they came to deliver the cards, there was no acceptance letter inside the package and they too the cards back. I want to close all my accounts at the previous bank and move everything over to Absa, but at this stage I'm wondering if this is actually a good idea. I have a private clients account at the previous bank, not because of my payslip, but because of the amount of money that gets paid into my account every month. I travel a lot and get a lot of extra money paid into my account every month. Absa feels that because it is not showing on my payslip they can't help me with Private banking. I actually wanted to give them bank statements that show that I get a lot more that the qualifying criteria, but they don't want to accept it. Can someone please get back to me and let me know when I can expect my cards.<br> <br> Regards,<br> Gerrit du Buisson