BAD SERVICE

On 28-11-2014 I made an direct Internet transfer to a NedBank account. The 1st attempt was unsuccessful and the second completed successfully. On checking my balance the next day, I noticed a double deduction. On 29-11-2014 I went to the Cape Gate branch to query the 2nd deduction and was informed to mail Absa direct, which I did. The 2nd payment was recalled from the Nedbank Acc on 17-12-2014. On 20-01-2015 after not receiving my money I logged another query at ABSA (Cape Gate branch). The friendly consultant emailed another ABSA department requesting to please provide feedback. I did receive some calls from ABSA, but never with any satisfactory explanation or resolution. Mostly that the dispute was still under investigation (even after the monies have been recalled from the Nedbank Acc) or that another department is busy with the dispute. I once again visited the Cape Gate branch where the consultant again requested feedback from the relevant ABSA department. As to date (more that 2 months later) I have not yet received any meaningful response or money. This is the WORST service I have ever experienced from any Bank and am considering switching my bank.