Bad service

<p>On the 10 April i put a claim on my absa home insurance and was assisted by palesa, the constructor came to evaluate the house, submitted in no time,but the claim is still not approved,i keep calling this palesa the consultant without luck,if she is not in she is busy, if not busy she is on lunch, the supervisor is also not available every time i call I'm taking my account to nedbank. Absa has failed me and my family, the ceiling has fallen now dust is all over the place my kids are always in an out of the doctor's office, hello Peter, please help, </p>