Bad Service

<p>My credit card was ******, and when I came to realize that the card was not with me ,I immediately called the card division to stop the card. I got an SMS saying that if it was not me who called to stop the card I should call in. To my surprise I kept getting messages from ABSA that I usually get when I use the card and I rushed to the brunch for further help and it was then that my card was stopped and I was given a reference number but It was too late because the ******* had already taken most of the money.I do not get why ABSA did not stop the card and given me the reference number after I called in the first time becacause I actually called in three times before I went to stand in the long que to stop the card from working.I went into the brunch again this morning to question this matter and It was only then when they decided to open a ***** case because I had already went to the Police to open a case, I do not understand why the service providers did not open the case but rather wait for me to go to the police station first. </p>