1 reviews | Active since Nov 2016

31 Mar 2017, 10:28

Bad service

<p>I opened a business account with Absa, bank verification with CSD failed because the company name that was captured by ABSA is incorrect they added PTY LTD, it doesn't correspond with my company name. I went to Absa business banker was not around they called Makhado branch i then spoke to Tintswalo who was so rude, she said I can't do any amendments, I then asked what's the way forward she was like I don't know, she also said she has never heard of such a thing, in other words she is assuming that I was lying. She was rude she must sign a warning, I decided to call the call centre the call center agent said they can indeed remove the PTY LTD, she even said she does not understand why they are making it a big deal. So my business must be on hold because of Absa wow. People from the beach are rude, they think they have made it in life. Even the branch manager in Thohoyandou couldn't help me. </p>

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Replies (3)
Absa
Absa's reply31 Mar 2017, 11:52
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply31 Mar 2017, 14:06
Official

Thanks

Absa
Absa's reply04 Apr 2017, 12:56
Official

Good day

Matter still under investigation and will advise of the outcomes once it has been finalised