Bad service

<p>Last year I went to Absa Trade Route Mall Lenasia to speak to a consultant about getting a better fee option using the same account number. She suggested Flexi Value bundle at R55 per month an even printed a copy of the fee structure for me. Recently I printed a statement online and noticed all the bank charges going off. I called the customer service number and was told I actually have a Transact account and get charged for every transaction. I called Trade route mall branch and was told the manager would call me back as he was busy with a customer. I still haven't heard from him. For almost a year I've been under the impression I'm paying less bank fees. I start work at 6am and work most weekends. Someone at Absa needs to fix this. If not I will move my business to a different bank. I've been a client fo 30 years. </p>