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Patricia M

1 reviews | Active since Nov 2015

24 Feb 2017, 14:57

BAD SERVICE

<p>I visited ABSA Westgate branch at the lower level about a month ago to make a deposit into my business account. I complaint to the manager in charge, I think her name is Pat, about the airfreshner smell which is very strong. At that stage my chest was tight and I had difficulty with breathing as I am athsmatic. Pat was unsympathetic to my requst of aquiring new airfreshner which is mild. I was merely told that i must always bring my pump whenerver I visit. She mentioned that she also have a daughter at home who is athsmatic basical stating that I am dramatic. I guess having the athsmatic daughter qulified her to be a doctor. I chattered to one of the tellers who mentioned that the are also faced with the same problem however their cries fell into deaf ears. I again today visited the branch to make a deposit and have the same problem. I wonder if they realise how risky this is to ones health or are they waiting for the incident to happen before they do something. I seriously need the branch risk personel to investigate as the airfreshner used in that small space by the tellers is a health hazard or should we invite the environmental health officers to investigate the matter.</p> <p>Iam pleading with the branch to please use the mild airfreshner as today I had a 2hr struggle trying to control my breathing .</p> <p> </p>

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Replies (1)
Absa
Absa's reply27 Feb 2017, 11:04
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please can you provide me with an account number to enable me to log a formal complaint for you.

Regards

Claudette